CGI Job Openings in Chennai and Bangalore for freshers - Last Date: 7th November 2014. CGI Recruitment drive for freshers as Associate System Engineer Position. Any Graduate freshers and experienced candidates are eligible to apply online for this position. Last Date for applying online is 7th November 2014. Interested and eligible candidates can apply online through the below provided link.
| Company Name | CGI |
| Qualification | Any Graduate |
| Experience | 0.6 - 3 Years |
| Job Location | Bangalore / Chennai |
| Job Role | Associate System Engineer |
Job Description:
- Respond to requests for technical assistance, research reported incidents using available information resources
- The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
- Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
- Log all service desk contacts within the incident management tool
- Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
- Assign non-resolved incidents or service requests to the appropriate support team
- Proper assignment of tickets (ticket coding and ‘assign to' groups)
- Ticket Follow-Up: Daily monitoring and action of individual queues
- Identify and escalate incidents requiring urgent attention and action
- Stay current with system information, changes and updates
- Adherence to schedule / compliance for attendance
- May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
- Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
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