Company Name
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Syniverse Technologies
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Qualification
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B.Com, MBA/PGDM
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Experience
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0 to 1 yrs
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Job Location
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Hyderabad / Secunderabad
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Job Role
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Engineer Trainee
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Syniverse Technologies hiring Engineer Trainee
A developing contributor responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.
Principal Duties and Responsibilities:
- System Engineer Trainee
- Technical Operational Activities
- &bull Identify, analyze and resolve the assigned tickets
- bull Innovative problem solving lateral thinkin & bull Root cause the problems and find appropriate solutions
- bull Ability to understand the customer requirement through the available documents
- bull Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time
- bull Active Participation in the ticket review and ensure the appropriate solution is provided
- bull Provide Technical support and demonstrate the Expertize in the specific work area
- bull Ability to prioritize the Tasks based on the business needs
- bull Documentation on the newly discovered solutions
- bull End to End System knowledge and act as SME
- bull Participate in the new initiatives for providing technical solutions
- bull Oracle/SQL Server database admin activities for Development/QA eng.
- bull Refresh production data on to Development/QA/UAT environments
- bull Support DBA specific configuration management activities (RVL kits/builds)
- bull Developing production ready solution support scripts
- bull Understand the customer requirement through the available documents
- bull Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the ticket Reports
- bull Status report on the activities performed as per the management requirement
- bull Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
- bull Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
- bull Ability to prepare presentation to the Executive Management
- bull Attending project team meetings, generating input/deliverables for DBA activities
- DATANET TECHNOLOGY OPERATION Monitoring
- &bull Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
- bull Monitoring of connectivity to upstream and downstream applications
- bull Monitoring of connectivity to databases
- bull Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
- bull Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
- bull Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
- bull Provide shift turnovers of current issues and activities
- bull Provide regular status reports
- Troubleshooting
- bull Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
- bull Error research based on the warnings, errors available in the production logs
- Operations activities
- bull Validating the test files
- bull Create and follow up on trouble tickets with respective teams
- bull Send routine reports and emails to the designated recipients
- bull Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year
Associate System Engineer-I will have the following added responsibilities:
- bull Interaction with customer independently
- bull Assisting first level support team in product and systems technical details, management of issues and all aspects of the respective role
- bull Following established escalation procedures as required.
- bull Execute the annual Disaster Recovery test.
- bull In-depth knowledge of reports/reporting tools and be a subject matter expertise.
- bull Provide best-in-class customer service and resolution to customer queries
- bull Ability to manage multiple issues of differing stages of investigation and priority without assistance.
- bull Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services
System Engineer Trainee:
- bull 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
- bull Bachelor degree in computer science, electronics or telecommunication
- bull Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
- bull Responsible for dealing with International/Domestic Clients
Knowledge Requirements
- bull Basic knowledge on UNIX,WINDOWS, Solaris SQL
- &bull Knowledge of Oracle/SQL Server tools
- bull Knowledge of ITIL V3 specifically event, incident, problem management.
- bull Knowledge on ticketing tools i.e. Remedy etc.
- bull Basic network infrastructure knowledge (LAN WAN)
- &bull Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
- bull Hands on experience in file operations
- bull Hands on experience and knowledge on system processes
- bull Ability to communicate status updates to project team and management
- bull Ability to work independently as well as Team
- bull Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
Associate System Engineer I:
- bull 1-2 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
- bull Bachelor degree in computer science, electronics or telecommunication
- bull Certification on operating systems/ databases
- bull Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
- bull Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
- bull The ability to build strategic relationships within the organization and with all levels.
Knowledge Requirements:
- bull Basic knowledge on UNIX,WINDOWS, Solaris and SQL
- bull Knowledge of Oracle/SQL Server tools
- bull Knowledge of ITIL V3 specifically event, incident, problem management.
- bull Knowledge on ticketing tools i.e. Remedy etc.
- bull Basic network infrastructure knowledge (LAN WAN)
- &bull Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
- bull Hands on experience in file operations
- bull Hands on experience and knowledge on system processes
- bull Ability to communicate status updates to project team and management
- bull Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
- bull Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
- bull Strong troubleshooting and error analysis skills
How to Apply:
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