Job Description:
Eligibility: Any degree
Industry:IT/Software
Position : Software Quality Analyst / Associate System Engineer
Experience: 0 - 3Years
Location : Chennai / Bangalore
Salary Offered : As per Company norms
Job Id : J0614-0640
Desired Profile :
- Respond to requests for technical assistance, research reported incidents using available information resources
- The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
- Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
- Log all service desk contacts within the incident management tool
- Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
- Assign non-resolved incidents or service requests to the appropriate support team
- Proper assignment of tickets (ticket coding and ‘assign to’ groups)
- Ticket Follow-Up: Daily monitoring and action of individual queues
- Identify and escalate incidents requiring urgent attention and action
- Stay current with system information, changes and updates
- Adherence to schedule / compliance for attendance
- May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
About the Company:
CGI Group Inc. is a multinational information technology (IT)
consulting, systems integration, outsourcing, and solutions company
headquartered in Montreal, Canada. It was founded in 1976 by Serge
Godin, André Imbeau, and Jean Brassard.At CGI, we're committed to
helping all of our stakeholders succeed. Following the August 2012
closing of the Logica transaction, CGI now offers greater presence,
service capabilities and expertise for our clients across the Americas,
Europe and Asia Pacific. Our 71,000 professionals in 40 countries
provide end-to-end IT and business process services that facilitate the
ongoing evolution of our clients' businesses. CGI is committed to
helping our clients achieve their business goals; to providing our
professionals with rewarding careers; and to offering shareholders
superior returns over time. At CGI, we are in the business of delivering
results.For more details
Website: www.cgi.com
How to apply:
To Apply for Software Quality Analyst : Click here
To Apply for Associate System Engineer : Click here
Get Latest Freshers Jobs Alerts For Free
Register Here
For Jobs Updates via Facebook
cgi mercedes,cgi wiki,cgi company,cgi careers,cgi script,cgi logica,cgi tutorial,cgi movies,Hiring for the post of Software Quality Analyst for Freshers,Quality Analyst Jobs, recruitment in Bangalore, Karnataka ,CGI Jobs, recruitment in Bangalore, Karnataka, CGI Hiring Fresher Graduates as 'Associate Software,(Freshers) "CGI" Hiring: Software Quality Analyst,bank job,job alert,government job,online job,google job,job bible,job movie,job games,sign up job alerts,job alert on mobile,daily job alert,job alert on email,bank job alert,job alert now,indeed job alert registration,indeed job alert,job in ahmedabad computer operator,job in ahmedabad call center,job in ahmedabad airport,job in ahmedabad for accountant tally,job in ahmedabad municipal corporation,marketing job in ahmedabad,job alert,job in ahmedabad for mechanical engineer,job in ahmedabad computer operator,job in ahmedabad call center,job in ahmedabad airport,job in ahmedabad for accountant tally,job in ahmedabad municipal corporation,marketing job in ahmedabad,job alert,job in ahmedabad for mechanical engineer,job for mechanical engineer fresher,government jobs for mechanical engineers,job for mechanical engineer fresher 2013,job for mechanical engineer in railway,job for mechanical engineer diploma holders,freshersworld,job for fresh mechanical engineer,job for mechanical engineer in government sector,job for electrical engineer fresher,job for electrical engineer in railway,job for electrical engineer in govt. sector,government job for electrical engineer,job for diploma electrical engineer,job for electrical engineer fresher 2013,job for electrical engineer in gulf countries,job for electrical engineer in chhattisgarh,job recruitment 2013,government job recruitment,job recruitment in banks,job recruitment sites,job recruitment process,my job recruitment,job recruitment 2012,job recruitment 2013-14,job for electronics and communication engineer fresher,job opportunities for electronics and communication engineers,government job for electronics and communication engineer,opportunities for electronics and communications engineering,govt job for electronics and communication engineer 2012,electronics and communication engineering career,job for diploma electronics and communication engineer,electronic and communication engineer job description,job for freshers 2013,job for freshers electronics & communication engineer,walkins for freshers,job for freshers mechanical engineer,job for freshers electrical engineers,sarkari naukri,freshersworld,job for freshers in tcs,jobs in pune for freshers,jobs in pune for 12th pass,part time jobs in pune,back office jobs in pune,jobs in pune for engineers,freshersworld,jobs in pune for mechanical engineer,software testing jobs in pune,bc government jobs,government jobs 2013,government jobs in up,government jobs for engineers,government jobs 2012,latest government jobs 2012,government jobs in india 2012,latest government jobs,government jobs,sbi bank jobs,icici bank jobs,world bank jobs,royal bank jobs,sindh bank jobs,allied bank jobs,askari bank jobs, shine.com,nakuri.com,monster.com,fresherworld.com
0 comments:
Post a Comment