XL Dynamics Walk-In Recruitment At Pune
For BE,B.Tech,MCA,BCA Freshers. Walk-in Drives in Jauary 2015. Pune Freshers
Jobs 2015. XL Dynamics Hiring Freshers and Experienced For The Position
Of IT Support Engineer.
Company Name
|
XL Dynamics
|
Qualification
|
|
Experience
|
0 - 3 Years
|
Job Location
|
|
Job Role
|
IT Support Engineer
|
Salary
|
2,50,000 - 3,25,000 P.A
|
Job Description:
The selected candidate will be a part
of the IT Support team, responsible for providing first level technical support
and guidance to users in India and USA on a regular basis. He will ensure that
all desktop, network and telecommunication systems are functional and agreed
service levels are met.
KEY RESPONSIBILITIES:
- Providing technical and diagnostic support for
all hardware/software problems.
- Maintaining overall ownership of users issue
& service ensuring resolution within agreed service levels.
- Managing the helpdesk system by recording
appropriate information for fault incident and resolving the fault from a
remote location or by accessing the users desktop.
- Managing service requests, software
installations, new computer setups, upgrades, etc.
- Supporting the following technologies:
Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet
Explorer, Windows XP, desktops, laptops, printers, networked copiers,
NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting Network related issues.
- Troubleshooting login and domain related
issues.
- Troubleshooting Operating System and general
software related issues.
- Recording escalations from employees and
notify the IT head on any operational escalations and complaints.
- Resolving the queries in accordance with
helpdesk escalation process
Skills/ Expertise:
Mandatory knowledge on N+ (Network
Support) and A+ (Basic Computer).
Knowledge of multiple desktop programs, configuration and debugging
techniques.Strong communication skills effective verbal and written
communication skills in English.
Ability to exercise judgment within procedures and practices to determine
appropriate action.
Sense of urgency and ability to manage and prioritize multiple work
requirements to meet deadlines.
Must be self-managed, responsive, and dedicated to customer support.
Ability to work independently and in a team environment.
The candidate should have:
- 06 months - 3 years experience in a technical
help desk position supporting Windows 7 or 8, Internet Explorer and
business applications in a business environment.
- Experience in TCP/IP and general networking.
- BE/BTECH in Computers/ Electronics/ Telecommunication freshers are also welcome.
PLEASE NOTE:
- We welcome candidates from out of Mumbai.
Initial Relocation Support in the form of travel and accommodation
reimbursement is provided candidates who have been offered employment, as
per the company policy.
- Mumbai based candidates must be staying in
Navi Mumbai ,Central line & Harbour line.
- We have no rotational shifts.
- We are not looking for software developer,
java, sql, C++ and software tester. Hence, we WONT consider the candidates
who know the languages listed even if they hold an IT Degree.
- Candidates who have already appeared for our selection
process in the last 3 months are not eligible for this opening.
- CA (Chartered Accountants) / CFA/ ICWA are NOT
eligible.
- BSC-IT/BCA/MCA freshers are not eligible.
- Candidates with any other specialization are NOT eligible.
PS: No Prior Appointment or
Scheduling Needed. You may directly WALKIN if your candidature fits the profile
mentioned above. In case you have any queries, please send an email to
resume@xldynamics.com. We regret that due to high number of phone calls, we are
unable to answer your queries via phone.
XL Dynamics Walk-In Details:
Walk-in Date: 12 to 17th January 2015
Interview Venue:
A/4, Allied digital
Millennium Business Park,
Mahape-400071
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