Dell Hiring Freshers for Associate / Senior Associate – ( Non Technical ) role.
Dell Hiring Freshers for Associate / Senior Associate – ( Non Technical ) in Bengaluru/Bangalore.
Qualification: Any Graduate
Experience: 0 – 1 yrs
Location: Bengaluru/Bangalore
Salary: NA
No of Vacancy: 10
Details of Dell Hiring Freshers for Associate / Senior Associate – ( Non Technical )
Dell Hiring Freshers for Associate
Job Description:
As Customer Care Specialist. The scope of the job is to provide high level of customer experience by supporting these customers and Sales on order status, missing wrong damage, customer returns and customer escalation issues. This involves working closely with the various departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support, Finance etc. internally. Work very closely with the Account managers of REL Sales segments and ensure highest level of Customer experience and Retention scores.
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer’s complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement.
Strong leadership behavior and drive for results
Excellent telephone and communication skills -English Languages
Ability to communicate to all levels within an organization
Strong customer service ethic and ability to be empathetic and accept ownership
Well-developed problem solving skills
Goal/Career oriented and self-motivated
Able to work under pressure with minimum supervision
Company Profile:
Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge
Click here to Apply
Dell Hiring Freshers for Associate / Senior Associate – ( Non Technical ) in Bengaluru/Bangalore.
Qualification: Any Graduate
Experience: 0 – 1 yrs
Location: Bengaluru/Bangalore
Salary: NA
No of Vacancy: 10
Details of Dell Hiring Freshers for Associate / Senior Associate – ( Non Technical )
Dell Hiring Freshers for Associate
Job Description:
As Customer Care Specialist. The scope of the job is to provide high level of customer experience by supporting these customers and Sales on order status, missing wrong damage, customer returns and customer escalation issues. This involves working closely with the various departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support, Finance etc. internally. Work very closely with the Account managers of REL Sales segments and ensure highest level of Customer experience and Retention scores.
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer’s complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement.
Strong leadership behavior and drive for results
Excellent telephone and communication skills -English Languages
Ability to communicate to all levels within an organization
Strong customer service ethic and ability to be empathetic and accept ownership
Well-developed problem solving skills
Goal/Career oriented and self-motivated
Able to work under pressure with minimum supervision
Company Profile:
Dell International Services India Private Limited
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge
Click here to Apply
0 comments:
Post a Comment